FAQ

Problems with the machine itself

1. Is the machine capable of producing different types of donuts?

Yes,we can.We have machine that can produce yeast donut and cake donut.
2. Is the frying time and temperature of this machine controllable?

Yes, it can be adjusted.
3. What is the MOQ for the jelly filler?

One set.
4. What kind of machine plug standard can you provide? Is it suitable for our country's voltage?

We have American Standard，European Standard，British Standard，National Standard and can customize the voltage to match your country's standard.
5. Does the donut machine support automatic?

Yes,we can provide both fully automatic and semi-automatic production solution for you.
6. What is the production capacity with donut machines?

Our machines can produce anywhere from 300 to 9600 pieces per hour, and we can customize even higher-output models to meet your specific needs.
7. What shapes of donut can your machine produce?

We have rolling and cutting machines that can produce donuts of different shapes, depending on your production needs.
8. What is the material of the donut machine?

The main frame is made of stainless steel.
9. Can the extruders be controlled individually? How can this be achieved?

Each unit can be controlled independently via PLC programming.
10. How to control the tempreture and humidity of the proofer?

The operation panel has controls for the temperature and humidity of the proofer.
11. Can the temperature and humidity in the proofer be controlled separately?

Yes,it can.
12. Can I request a turnaround time for the fryer?

Yes,it can,we can customize with you.
13. How many decoration options can you provide? What are they?

About five types of decorations, syrups, chocolate coatings, donut toppings and sprinkles, fillings.
14. If using paper cups, do I need a sprayer?

No, if you are producing cupcakes, you do not need an oil sprayer.
15. Can you provide me with cake trays?

Yes,we can and you should provide the dimension to us.
16. How many types of ovens do you have? What are their types?

We have two types of ovens, direct fired ovens and hot air ovens.
17. Is it equipped with sterilization and UV conveyor?

Yes,we have.

Problems with prices

18. What are the supported payment methods?

EXW,CIF,FOB,DDP.
19. Does the machine quote include shipping and installation?

Our quotations are all based on factory prices. Freight and installation costs are calculated separately. The specific details of freight need to be based on the prices checked at the time. The installation fee will be presented to you in our quotation.
20. Is there room for price concessions? Is there any preferential discount for bulk purchase or long-term cooperation?

We will provide you with the best price, long-term cooperation and bulk purchase will give you discounts.

Problems with after-sales maintenance

21. What is the warranty period for the machine? What does the warranty cover?

The warranty period is one year, except for wearing parts.
22. Is it possible to buy a separate accessory for a single accessory?

Yes,you can.

Problems with delivery

23. How long does it take for the machine to be shipped after an order is placed?

After receiving your deposit, we will start production. The production cycle varies depending on the equipment, about 45-100 days. If it is a small equipment, it will be faster. The specific situation will be presented to you in the quotation.
24. What packaging is the machine shipped in?

Large equipment will be packed in pallets, and smaller equipment and accessories will be packed in wooden boxes.

Problems with machine customization

25. Is it possible to customize the machine according to my needs?

Yes,we can.
26. What is the process for custom requirements?

You need to tell us your production requirements, and we will confirm the relevant information of the product with you.
27. Are there any differences in delivery and warranty periods between customized and standard machine?

The delivery time will be slightly longer because we always need to modify and confirm the drawings to ensure that everything is perfect. The quality assurance is the same.
28. Is it possible to visit the factory? Where is the factory located?

Yes, you are very welcome to visit our factory.Our factory is in Yongding,Longyan,Fujian.

FAQ

Problems with the machine itself

1. Is the machine capable of producing different types of donuts?

2. Is the frying time and temperature of this machine controllable?

3. What is the MOQ for the jelly filler?

4. What kind of machine plug standard can you provide? Is it suitable for our country's voltage?

5. Does the donut machine support automatic?

6. What is the production capacity with donut machines?

7. What shapes of donut can your machine produce?

8. What is the material of the donut machine?

9. Can the extruders be controlled individually? How can this be achieved?

10. How to control the tempreture and humidity of the proofer?

11. Can the temperature and humidity in the proofer be controlled separately?

12. Can I request a turnaround time for the fryer?

13. How many decoration options can you provide? What are they?

14. If using paper cups, do I need a sprayer?

15. Can you provide me with cake trays?

16. How many types of ovens do you have? What are their types?

17. Is it equipped with sterilization and UV conveyor?

Problems with prices

18. What are the supported payment methods?

19. Does the machine quote include shipping and installation?

20. Is there room for price concessions? Is there any preferential discount for bulk purchase or long-term cooperation?

Problems with after-sales maintenance

21. What is the warranty period for the machine? What does the warranty cover?

22. Is it possible to buy a separate accessory for a single accessory?

Problems with delivery

23. How long does it take for the machine to be shipped after an order is placed?

24. What packaging is the machine shipped in?

Problems with machine customization

25. Is it possible to customize the machine according to my needs?

26. What is the process for custom requirements?

27. Are there any differences in delivery and warranty periods between customized and standard machine?

28. Is it possible to visit the factory? Where is the factory located?